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Special Offers Best Seller

Powerbar Doorway Chin Up Bar

Proform 585V Perspective Treadmill with 7inch TV

Tunturi C10 Elliptical Cross Trainer

Slam Man Home Boxing System

Customer Services

Order enquiries:

If you have any questions regarding orders placed on the UK Fitness Supplies online store, please use the contact details below and one of our team will be happy to assist.

Please have your order number available when calling.

Customer helpline number and hours:

Our customer helpline number is 01376 32 33 44 (option 1 for sales, option 2 for customer service)

Our office hours are:
Mon - Fri: 09:00 - 17:00

UK Fitness Supplies Ltd Terms & Conditions

Privacy Policy
Postage and Packaging
Undeliverable Goods
Pricing
Cancelling your order
Delivery and Installation by the manufacturer
Signature on Delivery/Shortages or Damages
Returns & Exchanges
Warranty Information
Complaints
Website Pricing Information

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We do not send marketing emails to non-customer, personal email addresses ('spam').

We may from time to time email our customers with special offers using the email address provided to us at the time of purchase. Please note that we will not pass your email address on to any 3rd parties, we will only use it to keep you informed of genuine special offers. We will, of course, give you the option to refuse any emails from us in the future by means of 'unsubscribing'.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address
  • credit/debit card details

    • We will never collect sensitive information about you without your explicit consent.

    The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

    The personal information which we hold will be held securely in accordance with our internal security policy and the law and the SafeBuy Web Trader Code.

    If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

    We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

    If you have any questions/comments about privacy, you should email us at: privacy@ukfitnesssupplies.co.uk

    Postage and Packaging

    Free delivery (mainland UK excluding the Highlands of Scotland and certain other Scottish postcodes) is included in the price you pay for all goods ordered from UK Fitness Supplies Ltd. over the value of £49.99 unless otherwise stated. Orders below this value will incur a 'small order' charge of £3.95 - this will be clearly displayed on the product page. Please note, this charge is non-refundable should you wish to return the goods (unless faulty goods). For orders to Northern Ireland, Republic of Ireland, Channel Islands, Isle of Man, Isle of Wight, the Highlands of Scotland and certain other Scottish postcodes, please contact us and we will advise whether we are able to ship the item/s to you and if so, advise of any additional delivery charges.

    Within our normal courier service we are unable to give a specific date for delivery, although where delivery has been requested for a specific date UK Fitness Supplies Ltd. will endeavour to fulfil this request within the free delivery service but this cannot be guaranteed. Next day and time specific delivered at a premium subject to availability of goods. Please call us on 01376 323344 when placing your order for a quote.

    If the original delivery date requested by the customer cannot be met and the customer would rather not wait they are entitled to cancel their order and to receive any refund of monies paid.

    If we cannot agree another time for delivery, we offer the customer a full refund.

    UK Fitness Supplies Ltd. will not be liable for any claim for compensation whatsoever for failing to deliver on a particular date or time.

    Please note - we currently accept orders from our website for delivery to UK & Rebublic of Ireland addresses only (please see above for delivery charges).

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    Undeliverable Goods

    It is your responsibility as the customer to ensure that someone is available at the delivery address you provide when your order is delivered. If no one is home when delivery is attempted, a card will be left for you. If, subsequently, your order is returned to us by the carrier because they couldn't deliver the goods or because you didn't contact them to re-arrange the delivery or collect your order from their offices when carded, you will be required to pay the original shipping cost and return costs incurred by UK Fitness Supplies Ltd. If you choose to cancel your order rather than have it delivered a second time, you will receive a full refund less carriage and return carriage charges incurred by UK Fitness Supplies Ltd.

    You will also be required to pay a second postage charge in cases where you supplied an incorrect or incomplete delivery address initially, which resulted in return of an order by the carrier.

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    Pricing

    With the exception of our own range of Full Commercial Strength equipment, all prices include VAT @ 17.5%.

    Our own range of full commercial strength equipment "manufactured in the UK for UK Fitness Supplies", displays prices excluding VAT. This is clearly displayed on the product page and the VAT is calculated and added when an item is placed in the basket.

    All prices and special offers are subject to availability and change.

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    Cancelling your order

    As a customer of UK Fitness Supplies Ltd. you have the unconditional right to cancel your order/s without giving a reason within 14 working days of receiving your goods and your money will be returned within 30 days (the 14 working days starts the day after receipt of the goods). If goods are not faulty, please note that we reserve the right to charge a 15% restocking fee, please contact us before ordering. The customer should take reasonable care of the goods whilst in posession of them and must return them in their original packaging and condition. The customer will be liable for the cost of returning the goods should they wish to cancel their order.

    If you cancel your order after it has been shipped, you are responsible for any and all freight charges incurred by UK Fitness Supplies Ltd, and on large / heavy items a 15% re-stocking fee will apply. Any unpaid freight charges will be deducted from your refund. If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal. If it is found that any of the larger products upon delivery will not fit through any doors/stairwells and the product is subsequently returned/refused, you will be liable for all outward & return carriage costs & a 15% restocking fee will apply. We would therefore recommend that you ensure the product will fit and can be transported to its ground floor point of installation easily. If you need to confirm the boxed dimensions of a product please call us on 01376 323344 prior to placing your order.

    All refunds will only be made after receipt by us of the original goods supplied by UK Fitness Supplies Ltd.

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    Delivery and Installation by the manufacturer

    Unless specified on our website as 'including installation', all products are supplied including delivery on a 'delivery only' basis. On certain (but not all) items, installation may be available for an additional charge but if this is required, please contact us first for a quote.

    Certain products have pre-arranged deliveries and/or installations, which means the item will be booked in with you by the carrier or the supplier. If when the carrier arrives with your goods after pre-arrangement and there is no-one present to receive them, they will be returned to the carrier’s depot, or to the supplier. In this case you will be liable for ALL charges for re-delivery. Please note, if the order is subsequently cancelled, you will be liable for all carriage charges and a 15% restocking fee also.

    Delivery is by "one man" service to ground floor unless otherwise advised. "Two man" deliveries can be arranged by prior agreement - please note, an extra charge may be applied - please contact us for more details.

    Due to the size of some delivery vehicles, UK Fitness Supplies Ltd or any carriers delivering on behalf of us MUST be informed of ANY restrictions regarding access for the delivering vehicles. This includes but not limited to, steps (including those required to climb to gain access to the property entrance), any overhanging/low trees/shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. UK Fitness Supplies Ltd will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or we were not made aware of any points regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer is liable for all carriage charges & a 15% re-stocking fee will be applied. These charges are also applicable if If it is found that any of the larger products upon delivery 'will not fit' through any doors/stairwells and the product is subsequently returned/refused.

    If you refuse to accept delivery of your order for any reason other than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal & a 15% re-stocking fee will be applied.

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    Signature on Delivery/Shortages or Damages

    When the delivering carrier brings your order you MUST count the pieces you receive and look for any damage. The number of boxes you should receive will be noted on the carriers delivery note. If the number of boxes you receive does not exactly match the number of pieces on the carriers delivery note, you MUST note the number of pieces you received on the delivery note by your signature. Any visible damage to the equipment or packaging MUST be noted on the delivery note next to your signature. THE WORDS 'UNEXAMINED' OR 'UNCHECKED' WILL NOT BE ACCEPTED AS A CONDITIONAL SIGNATURE. You MUST cross out 'delivered in good condition' from the carriers delivery note. It is very important to check your order. If, after inspection, you find any damage or parts missing that wasn't visible on signing for the goods, the shortages or damages MUST be reported to UK Fitness Supplies Ltd. by the next working day from signing. Neither UK Fitness Supplies Ltd. nor the carrier can be held responsible for damages if you do not note them on your delivery note or if you do not report any damage/shortages to us within the specified timescale.

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    Warranty

    Unless otherwise stated, all products offered for sale come with 1 years 'Domestic Use' manufacturers parts & labour warranty. Unless otherwise stated goods are warranted for use within the mainland UK only.

    This is in addition to consumers' statutory rights.

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    Returns & Exchanges

    IF YOU WOULD LIKE TO RETURN AN ITEM PLEASE CONTACT US FOR A RETURNS AUTHORISATION NUMBER - RETURNS MUST REACH US WITHIN 7 WORKING DAYS OF ISSUING THE RETURNS AUTHORISATION NUMBER. ITEMS RECEIVED AFTER 7 WORKING DAYS WILL NOT BE VALID & WILL NOT BE SIGNED FOR.

    If goods are not faulty, please note that we reserve the right to charge a 15% restocking fee, please contact us before ordering. All non faulty goods must arrive back with us in perfect condition, no refunds will be payable on goods that arrive damaged or marked.

    If you receive faulty goods, please ensure you contact us by the next working day from signing for them. You are entitled to a full refund should you wish or alternatively we will either arrange an exchange or in some cases an engineer to call. This could involve the customer dealing with the manufacturer direct. In the event of goods needing to be returned, the return will only be valid if authorised by UK Fitness Supplies Ltd. and if returned in appropriate packaging. We ask that you open all packages with care and that you retain the packaging in case the goods need to be returned.

    Please note: unless you are returning faulty items, goods are returned at your own expense. For certain items, if there is no fault with the goods a 15% re-stocking fee may apply - please check with us to clarify. You are advised to return goods using a 'signed for' service to provide you with insurance should they get lost and fail to arrive back with us.

    Please note: If you are exchanging goods a carriage charge will apply for the re-send - please contact us for a quote.

    PLEASE NOTE: ABSOLUTELY NO UNAUTHORISED RETURNS WILL BE ACCEPTED.

    Should you wish to exchange an item for a different size please note that there may be a carriage charge for sending goods out again - please contact us for a quote.

    On selected items where a free gift is offered, we are unable to accept returns or offer refunds on the free gift. However, if the item is faulty, it will be covered under manufacturers warranty. If the main item purchased is returned for any reason, the free item becomes chargable at full retail price as advertised on our website.

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    Complaints

    If you would like to make a complaint please contact Spencer Clark (Director) in any of the following ways:

    UK Fitness Supplies Ltd.
    24 Springwood Drive
    Springwood Industrial Estate
    Braintree
    Essex
    CM7 2YN

    Tel. 01376 323344
    email - complaints@ukfitnesssupplies.co.uk

    All complaints will be acknowledged within 5 working days and UK Fitness Supplies Ltd. will endeavour to resolve the complaint as quickly as possible. We also commit to keep the consumer fully informed throughout the complaints process.

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    Website Pricing Information

    While every effort is made to ensure the accuracy of information on our website, the odd occasion arises where there may be a pricing error - if an online order is placed and such an error has occured we will contact you before taking payment from your card to advise of the error. Your automated confirmation email does not act as a contract between UK Fitness Supplies Ltd. and yourself. The contract will not be formed until UK Fitness Supplies Ltd. charges your credit card at the point of despatch of the goods. We will send you an email to let you know the goods have been despatched to you, and your order has been accepted.

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    Your statutory rights are not affected by the terms & conditions of UK Fitness Supplies Ltd. All contracts are subject to English Law.